Customer Service Employee

Permanent employee, Full-time · Bergen op Zoom, Dongen

This is to all heroes, changemakers, and caring souls. To those who realise that nature needs our help and care to feed the world. Join us on our mission: ‘bringing the food system back into balance with nature’. Are you a caring gamechanger and nature do you want to make a real change from within the leading insect ingredients company worldwide? Join us as our new Customer Service employee!
What will your mission be?
As an administrative employee for Customer Service, you will play an important role in supporting our customer service team. This position is perfect for someone who is organized, customer-focused, and eager to learn and grow within a fast-paced environment.
What will be your responsibilities?
In this role, your responsibilities will include providing support in processing and monitoring customer orders and samples shipment, maintaining precise records of customer interactions and transactions, collaborating closely with the Operations team to ensure smooth order fulfillment, aiding with tasks such as data entry, document/sample preparation, and various general administrative duties and contributing to the development of customer service processes and workflows. Additionally, you love to support our commercial and operational team and you excite our customers with excellent service. You will report to the Customer Service Manager.
Who are you?
  • MBO-4 or equivalent level of study
  • Strong communication and interpersonal skills.
  • Excellent attention to detail and organizational abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Customer-focused mindset and a willingness to go the extra mile.
  • Ability to work effectively in a team environment.
  • Eagerness to learn and grow within the logistics and customer service fields.
  • Prior experience in logistics or customer service is a plus but not required.
  • Proficient in both English and Dutch
What do we promise?
  • You will be part of our mission: 'Food in balance with nature'.
  • A flexible working environment, you are able to work from our locations in Dongen and Bergen op Zoom, and also from home
  • A varied job in which you can make the difference within a passionate and inspiring team consisting of ‘caring gamechangers’
  • There is a personnel participation scheme ('piece of the Protix pie')
  • A fast-moving, entrepreneurial and sustainable working environment
  • There is a lot of room and support to take responsibility and to develop yourself
  • A travel allowance of  €0,21 per km
  • Do you travel by bike? Then you will receive an allowance of €0,21 per km
About us
Our mission is to bring the food system back into balance with nature. As the leading insect ingredients company, we are in the unique position to bring about global change. Now is our
time to conquer the world. This is a big challenge and we are stepping up. We are passionate and determined about having an impact on an unprecedented scale. Together, let’s change how we feed the world.
To stay the industry frontrunner, we remain curious each and every day. We create and curate new knowledge and knowhow. We proactively share this with our partners to engage them and move fast. We continue to be true inventors of ways to create a better world. Our innovations add value and are tangible, continually raising the bar for healthy and sustainable feed and food.
Our values reflect our culture and influence the way we interact with each other and our customers, partners, investors, and the communities and ecosystems in which we operate. We are a mission driven company and we always look for new talent who will go for the next step with us and recognize themselves in our values. Choosing Protix, it is a conscious choice. We care about our planet, are open minded, diverse and always go for the best result.
Do you want to work for the future and be part of our revolution? Apply via this vacancy. Our Recruiter will contact you as soon as possible. Connect with us on LinkedIn to keep up to date with our mission.
About us
We are looking for innovators! Operator, engineer, researcher, designer – if you want to work towards a better world, we are looking for you. We are at the eve of forming a global insect industry and Protix is leading the revolution. Through combining biology and technology, we create high-quality insect ingredients to bring the food system back in balance with nature. We are growing rapidly and are always looking for great new people. From mechanical engineers to process operators and research & development: you can find all our vacancies on this page.

Don’t see a vacancy but do recognize yourself in our profile? Send us your resume on we’d love to find a place for you. We are always looking for talented employees willing to work in one of our teams towards our mission.



We are looking forward to hearing from you!
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